FREQUENTLY ASKED QUESTIONS
Here are questions that come up most often. Not seeing your answer here? Or did these answers bring up more questions? Happy to help! We're just a text or message away. Contact us.
HOW DO I PREPARE FOR THE APPOINTMENT?
UPDATED due to COVID-19: All Basic and Lion Cut Packages take place in your bathroom (and some nail trims too). Our workspace is your bathroom floor. Please clear the floor of any debris or loose items (rug, litter box, etc) and sanitize the floor. Please also have a trash receptacle and 2 clean bath sized towels ready to go in the bathroom for us.
WHAT SHOULD I EXPECT AT THE APPOINTMENT?
UPDATED due to COVID-19: Although we would like to have you in the bathroom with us in order to provide encouragement for your kitty, the Covid pandemic has forced us to change the way we do things. It is now safest overall for the groomer to perform the groom solo, without you present in the bathroom. However, If we need you for any reason we will let you know right away.
Let's all agree to wear masks when we are indoors and talking to each other!
DOES MY CAT NEED A BATH?
Most cats are happiest and healthiest without baths. Cleaning agents will disrupt the natural oils in cats' skin and can cause skin problems. That said, we do pay close attention to the needs of elderly or disabled cats and there may be times when baths are helpful, including when cats have accidents with soot or oil and are physically dirty.
HOW DO I CANCEL MY APPOINTMENT?
Life happens! Please call or text our booking line at (206) 683-1100. Rose or Whitney will get back to you to reschedule. If you booked online, you can go back to Vagaro to cancel and reschedule!
Less than 24 hours' notice? Canceling may result in a fee equivalent to 50% of the scheduled service amount. We will charge the full fee for the Nail Trim only. The same applies if you are not at home when we arrive.
HOW SHOULD I PAY?
We accept debit or credit cards, Venmo, checks payable to Better Kitty, and cash.
DO YOU PROVIDE MEDICAL SERVICES?
Medical services are outside the scope of what Better Kitty offers, however, we may be able to teach you better methods to assist your cat with medical needs. We are happy to share tips and tricks for easier medication administration, etc. Just ask before or during your appointment.
If you are interested in in-home help with SQ fluid administration, injections, medication administration, or other specialized medical needs you can contact Whitney here via Better Kitty and she will direct you to her personal number.
WHAT HAPPENS IF MY CAT OR HOUSE HAS FLEAS?
If you think you have fleas in your home or on your pets please inform Better Kitty prior to your appointment! If you know fleas are present and do not inform us prior to your appointment a $200 Flea Fee will be charged. We need to be alerted to fleas ahead of time so we are properly prepared. We cannot risk exposing our other clients or our own pets to fleas.
If You Have a Flea Problem: While we are happy to apply monthly flea treatment at no additional charge, we do NOT provide flea treatments for purchase.
Please read https://www.catster.com/cat-health-care/flea-treatment-for-cats to learn how to effectively treat fleas on your pet(s).
Consider using safe and effective boric acid https://www.fleabusters.com/home/aboutfleas or diatomaceous earth https://www.petmd.com/dog/parasites/can-you-use-diatomaceous-earth-fleas for treatment of your home and furniture if needed.
DO YOU RECOMMEND ANY RESOURCES?
If you are interested in learning more about feline nutrition and health check out Dr. Lisa Pierson's website: catinfo.org
For cat sitting in the central Seattle region contact Kay @ Pets in the City: 304-830-1883,
DO YOU ADMINISTER SOFT PAWS?
There are many ways to manage your kitty’s inappropriate clawing behavior. For some clients, Soft Paws are a useful tool. We will occasionally apply Soft Paws, but only as a tool in a long-term behavior plan. Please ask about our Custom Behavior Care services.
Better Kitty does not provide Soft Paws for clients. If administered, clients must purchase their own supplies for this service. We ask that you purchase name brand “Soft Paws” or “Soft Claws” and that you choose a color other than clear (this way you can actually see when they come off).