top of page

FREQUENTLY ASKED QUESTIONS

Here are questions that come up most often. Not seeing your answer here? Or did these answers bring up more questions? Happy to help! We're just a text or message away. Contact us.

HOW DO I PREPARE FOR THE APPOINTMENT?

All Basic, Elder Kitty, and Lion Shave Packages take place in your bathroom. Our workspace is your bathroom floor! Please clear the floor of any  debris or loose items (rug, litter box, etc.) and sanitize the floor. Please also have a trash receptacle and 2 clean bath sized towels ready to go in the bathroom for us.

Nail trim only appointments are often done in the bathroom, but location largely depends on your kitty's temperament and where we determine the nail trim will be least stressful and most efficient. Flexibility is key when determining what location is best for your kitty. Please have a clean bath towel handy in case it is needed.

WHAT SHOULD I EXPECT AT THE APPOINTMENT?

Depending on the home situation, and your cat's personality, we will determine at the time of service if it's best to perform the grooming with or without you present in the bathroom.

​

Screen Shot 2019-10-16 at 11.27.14 PM.pn

DOES MY CAT NEED A BATH?

Most cats are happiest and healthiest without baths. Cleaning agents will disrupt the natural oils in cats' skin and can cause skin problems. That said, we do pay close attention to the needs of elderly or disabled cats and there may be times when baths are helpful, including when cats have accidents with soot or oil and are physically dirty. 

Screen Shot 2019-10-16 at 11.26.37 PM.pn

HOW DO I CANCEL MY APPOINTMENT?

Life happens! Please call or text our booking line at (206) 683-1100. Rose or Kim will get back to you to reschedule. If you booked online, you can go back to Vagaro to cancel and reschedule!

 

Less than 24 hours' notice? Canceling may result in a fee equivalent to 50% of the scheduled service amount. We will charge the full fee for the Nail Trim only. The same applies if you are not at home when we arrive.

CAN I ASK FOR SERVICES A LA CARTE?

The only a la carte service we provide is a nail trim. Check out our service packages, here!

HOW SHOULD I PAY?

We accept cash, check, Venmo, or Zelle.

Screen Shot 2019-10-16 at 11.28.42 PM.pn

DO YOU PROVIDE MEDICAL SERVICES?

Medical services are outside the scope of what Better Kitty offers, however, we may be able to teach you better methods to assist your cat with medical needs. We are happy to share tips and tricks for easier medication administration, etc. Just ask before or during your appointment.

WHAT HAPPENS IF MY CAT OR HOUSE HAS FLEAS?

If you think you have fleas in your home or on your pets please inform Better Kitty prior to your appointment! If you know fleas are present and do not inform us prior to your appointment a $250 Flea Fee will be charged. We need to be alerted to fleas ahead of time so we are properly prepared. We cannot risk exposing our other clients or our own pets to fleas.

 

If You Have a Flea Problem: While we are happy to apply monthly flea treatment at no additional charge, we do NOT provide flea treatments for purchase.

Screen Shot 2019-10-16 at 11.28.52 PM.pn

DO YOU RECOMMEND ANY RESOURCES? 

DO YOU ADMINISTER SOFT PAWS?

There are many ways to manage your kitty’s inappropriate clawing behavior. For some clients, Soft Paws are a useful tool. We will occasionally apply Soft Paws, but only as a tool in a long-term behavior plan. Please ask about our Custom Behavior Care services. 
 

Better Kitty does not provide Soft Paws for clients. If administered, clients must purchase their own supplies for this service. We ask that you purchase name brand “Soft Paws” or “Soft Claws” and that you choose a color other than clear (this way you can actually see when they come off).

Screen Shot 2019-10-16 at 4.51.50 PM.png

THE BETTER KITTY WAY

We provide in-home grooming that's convenient + comfortable for you and your cat. Schedule when you need, or book reoccurring appointments.

BETTER KITTY Logo Var 4.png

We specialize in care education that's custom for you and your cat. Tell us what questions or challenges you have. We'll help you learn and find a better quality of life for you and your cat.

bottom of page