Frequently Asked Questions
Here are questions that come up most often. Not seeing your answer here? Or did these answers bring up more questions? Happy to help! We're just a text or message away.
HOW DO I PREPARE FOR THE APPOINTMENT?
All Basic, Elder Kitty, and Lion Shave Packages take place in your bathroom. Our workspace is your bathroom floor! Please clear the floor of any debris or loose items (rug, litter box, etc.) and sanitize the floor. Please also have a trash receptacle and 2 clean bath sized towels ready to go in the bathroom for us.
Nail trim only appointments are often done in the bathroom, but location largely depends on your kitty's temperament and where we determine the nail trim will be least stressful and most efficient. Flexibility is key when determining what location is best for your kitty. Please have a clean bath towel handy in case it is needed.
WHAT SHOULD I EXPECT AT THE APPOINTMENT?
Depending on the home situation, and your cat's personality, we will determine at the time of service if it's best to perform the grooming with or without you present in the bathroom.
DOES MY CAT NEED A BATH?
We, at Better Kitty, value both the mental health and the physical well-being of your feline companion. Did you know the bathing process can be extremely stressful to most cats and is often unnecessary? Cats, unlike dogs, tend to groom themselves and have special cleaning agents in their saliva that helps to maintain their fur. A cat’s tongue has evolved to have a comb-like structures, hence the sandpaper tongue- which facilitates their grooming habits. Many cats are terrified of water, loud noises, and having air blown directly onto them (like a blow dryer)- all of which are part of the bathing and drying process. Therefore, baths are selectively provided in special situations for cats that truly need it based upon our in-person assessment. We prefer to use a professional grooming spray or a no-rinse shampoo that is formulated for cats to help remove dander, condition and polish the coat, and moisturize their skin. This is only one of the ways that we can help make your beloved feline feel like a Better Kitty.
HOW DO I CANCEL MY APPOINTMENT?
Life happens! Please call or text our booking line at (206) 683-1100. Rose or Kim will get back to you to reschedule. If you booked online, you can go back to Vagaro to cancel and reschedule!
Less than 24 hours' notice? Canceling may result in a fee equivalent to 50% of the scheduled service amount. We will charge the full fee for the Nail Trim only. The same applies if you are not at home when we arrive.
HOW SHOULD I PAY?
We accept all major credit cards, cash, check, Venmo, or Zelle.
DO YOU PROVIDE MEDICAL SERVICES?
Medical services are outside the scope of what Better Kitty offers, however, we may be able to teach you better methods to assist your cat with medical needs. We are happy to share tips and tricks for easier medication administration, etc. Just ask before or during your appointment.
WHAT HAPPENS IF MY CAT OR HOUSE HAS FLEAS?
If you think you have fleas in your home or on your pets please inform Better Kitty prior to your appointment! If you know fleas are present and do not inform us prior to your appointment a $250 Flea Fee will be charged. We need to be alerted to fleas ahead of time so we are properly prepared. We cannot risk exposing our other clients or our own pets to fleas.
If You Have a Flea Problem: While we are happy to apply monthly flea treatment at no additional charge, we do NOT provide flea treatments for purchase.
Please read https://www.catster.com/cat-health-care/flea-treatment-for-cats to learn how to effectively treat fleas on your pet(s).
Consider using safe and effective boric acid https://www.fleabusters.com/home/aboutfleas or diatomaceous earth https://www.petmd.com/dog/parasites/can-you-use-diatomaceous-earth-fleas for treatment of your home and furniture if needed.
DO YOU ADMINISTER SOFT PAWS?
There are many ways to manage your kitty’s inappropriate clawing behavior. For some clients, Soft Paws are a useful tool. We will occasionally apply Soft Paws, but only as a tool in a long-term behavior plan. Please ask about our Custom Behavior Care services.
Better Kitty does not provide Soft Paws for clients. If administered, clients must purchase their own supplies for this service. We ask that you purchase name brand “Soft Paws” or “Soft Claws” and that you choose a color other than clear (this way you can actually see when they come off).
DO YOU RECOMMEND ANY RESOURCES?
If you are interested in learning more about feline nutrition and health check out Dr. Lisa Pierson's website: catinfo.org
We provide in-home grooming that's convenient + comfortable for you and your cat. Schedule when you need, or book reoccurring appointments.
We specialize in care education that's custom for you and your cat. Tell us what questions or challenges you have. We'll help you learn and find a better quality of life for you and your cat.